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English Website > 01.Latest News > City Newspaper 2020 > City Newspaper March 5, 2020 > Guide of Consultation for Coronavirus Infection

Guide of Consultation for Coronavirus Infection

Update : 2023-3-6

Prevention of COVID-19 (Novel Coronavirus) Infection

Remain calm and take the measures to prevent infection as same as for influenza; cough and sneeze etiquette and washing hands.

* Especilally we ask the elderly or the person with underlying disease, who are expected to be serious consition if they are infected, to avoid visiting the places many people are gathered.

Inquiry on COVID-19

Call center by the Ministry of Healtsh, Labour and Welfare:

Tel.0120-565653 (Free)
FAX 03-3595-2756
Monday to Sunday including holidays: 9:00 a.m. to 9:00 p.m.

 Q&A on coronavirus in English by the Ministry of Healtsh, Labour and Welfare:
Noevl Coronavirus(COVID-19)(Link to external site.)

Inquire to the Support Center for the Citizens in Saitama Prefecture from March 1

The support center receives phone calls from people who are suspected to have been iinfected with
the virus and makes arrangement.

* If you have had cold symptoms or a fever of 37.5℃ or over for four days or more, or if you have a
strong feeling of weariness (fatigue) or shotness of breath (difficultly breathing), consult the center below. Also consult if you are a senior citizen, have an underlying disease such as diabetes, heart failure or repiratory disease or receive dialysis, or take immunosuppressant drugs or anticancer drugs, and you have had the symptoms mentioned above for about two days.

Saitama-ken Shin-gata Corona Virus Infection Kenmin Support Center

(Support Center for the citizens in Saitama Prefecture against COVID-19 Infection)
Open: 24 hours a day, 365 days a year

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The center advices the people who are uspected with potential exposure of COVID-19 to call
Hoken-jyo (Public Health Center) nearest him/her.

Consultation Center at Soka Hoken-jyo (Public Health Center)

Tel.(048) 925-1551
FAX 048-925-1541
Weekdays: 8:30 a.m. to 5:15 p.m.
The public health center introduces a medical institution.

When you consult at the medical institution

  • Visit the medical institution you are introduced to.
  • Refrain from visiting othe medical institutions.


Kenko Dukuri-ka (Public Health Section)
Tel.(048) 922-0200
FAX(048) 922-1516